At Joy Enjoy Holidays LLP, we aim to deliver a hassle-free, enjoyable travel experience. Before booking your trip with us, we request all our valued customers to carefully read the following Terms & Conditions, which govern your tour and travel bookings.
By booking a tour or making a payment, you agree to abide by these terms.
1. Tour Contract
When you book with Joy Enjoy Holidays LLP (referred to as “we,” “our,” or “the Company”), a formal contract is formed between you (“the Client”) and us. This agreement is legally binding and is governed by the terms outlined here.
Only authorized personnel or directors of the company can modify or waive any part of this agreement in writing. No verbal promises or offers are valid unless documented formally.
2. Booking Confirmation
To confirm your booking, a minimum deposit is required. The amount may vary depending on the destination, package type, or hotel and flight bookings involved.
Once the deposit is received, we’ll confirm your booking and issue a receipt. You are advised to read all booking-related information and ask questions before finalizing the tour.
📩 For any booking queries, write to us at: mail@joyenjoyholidaysllp.com
3. Payment Terms
- Balance payment must be made within 7 days of booking confirmation unless specified otherwise.
- In some cases, full payment may be required upfront to confirm flights, visas, or hotel bookings.
- Failure to make timely payments may result in cancellation without notice, and cancellation charges will apply.
💳 Payment Details:
- Account Name : Joy Enjoy Holidays LLP
- Account No. : XXXXXXXXXX16
- Account Type : OD
- Bank Name : ICICI Bank
- IFSC Code : ICIC000XXXX
Important: Do not make payments to any other personal UPI IDs or GPay numbers. Always confirm payment details with our office if unsure.
4. Booking Amendments
We understand that plans can change. Minor booking changes are allowed under the following conditions:
- Change requests must be submitted in person at our branch office along with your booking receipts.
- Changes are accepted only in emergency or valid situations, and are subject to availability.
- Frequent or unnecessary changes may not be entertained.
5. Cancellations & Refunds
We allow cancellations, but cancellation charges will apply based on the services already confirmed.
Important notes:
- Cancellations must be requested via call or email well in advance.
- No refund will be provided for last-minute cancellations or no-shows.
- Refund timelines may vary depending on airline/hotel refund policies.
6. Complaints & Feedback
If you face any issues during your travel or have suggestions, we want to hear from you. We are committed to resolving all concerns fairly and promptly.
- 📧 Email your feedback or complaints to: mail@joyenjoyholidaysllp.com
- ⏱️ Our team will respond within 24 hours on working days.
7. Our Responsibility
We take full responsibility for all services booked through us, including hotels, flights, local travel, and activities.
However, Joy Enjoy Holidays LLP is not liable for:
- Any personal losses, injuries, or delays caused by unforeseen circumstances (e.g. weather, political unrest).
- Illegal or unauthorized behavior by travelers during the trip.
- Loss or theft of personal belongings.
We advise all travelers to behave responsibly and follow local laws during travel.
8. Website, Brochures & Promotions
We strive to provide accurate and updated information in our brochures, itineraries, website, and social media. However, occasional errors may occur.
We recommend checking:
- Latest itinerary versions
- Terms & conditions
- Price updates
- Inclusions & exclusions
Feel free to write to us if you notice any discrepancies.
9. No Smoking Policy
For everyone’s comfort and safety, smoking is strictly prohibited inside our vehicles, buses, and other shared transport facilities.
Let’s all travel responsibly and contribute to a cleaner environment.
Contact Us
If you have questions or need clarifications, feel free to connect with us anytime.
- 📧 Email: mail@joyenjoyholidaysllp.com
- 📍 Visit us at our nearest branch – address available on our website
We look forward to making your journey safe, memorable, and truly joyful.